How your coffee gets to you

What delivery costs

Delivery anywhere in South Africa is R95, and free on orders over R650. The charge is shown in your cart before you pay, never added afterwards.

We deliver within South Africa only. If you want coffee sent elsewhere, email hello@entle.coffee and we will quote you.

When it is roasted

Coffee is roasted to order on Tuesdays and Fridays. Your order joins the first roast after your payment clears — so an order paid on a Monday is roasted on the Tuesday, and one paid late on a Friday waits for the following Tuesday. Your roast date is shown at checkout and on your confirmation email.

Nothing is picked off a shelf. This is why the coffee is good, and why it is not instant.

When it is sent, and when it arrives

We dispatch within three working days of the roast date, and the courier normally takes a further two to three working days to main centres. Outlying areas can take a day or two longer.

You will get an email with a waybill number when the parcel leaves us, and you can track it from your account. These are the courier's estimates rather than guarantees; we will tell you if anything is running late.

Where we deliver to

We deliver to street addresses, businesses and most complexes and estates. We cannot deliver to a PO box, and the courier will not leave a parcel without someone to sign for it — a work address is usually the safer choice if nobody is home during the day.

Please check your address before you pay. We print the waybill from what you gave us, and an address we have to correct after dispatch costs a redirection fee, which you would carry.

If nobody is there

The courier will try to deliver, and usually attempts again the next working day. After that the parcel comes back to us. If that happens we will contact you to arrange re-delivery, which is charged at the standard delivery rate, or refund the coffee less the delivery we have already paid for.

If it arrives damaged, or does not arrive

Check the parcel on arrival. If the box is crushed or the seal is broken, photograph it before you unpack and email us the same day — we will replace it. Risk passes to you on delivery, so the sooner we hear, the easier it is to put right.

If tracking has not moved for three working days, or the courier has marked it delivered and it is not with you, tell us and we will chase it. A parcel genuinely lost in transit is replaced or refunded in full. The returns and refunds policy covers coffee that arrives in poor condition.

Collection

Collection from the roastery can be arranged by email. It is a working roastery rather than a shop, so please agree a time with us first — the contact page has the address and hours.